Area

LS Performance Management System

Client

 One of India’s Top 5 BPO companies with presence in four continents serving over 100 global clients through more than 45 contact centers. Engaged in Customer management, Data processing / Transaction processing and Collections.

 

The Challenge:

Developing and administering a PMS extensive enough in reach to encompass the large workforce spread over four continents while ensuring the highest level of effectiveness. With the system utilized by thousands of employees, its robustness and soundness were crucial, as was its flexibility and customisation.

With administration of the System being part of the vendor’s duties, the experience and quality of the back office staff were vital too.

LS Software Responsibilities:

  • Application development
  • System Administration
  • Data Updation
  • Report Generation

 

Solution:

The software package, LS PMS was customized to the specific requirements of the client; and is currently utilized to guide and monitor performance of over 30,000 executives.

Read Case Study >>>

 

"Greetings to the LS Software team which has developed and is managing our Performance Management System for the past four* years. You have been extremely flexible in terms of catering to changing design and database requests based on our organizational requirements. I am glad to say that the system which manages performance of around 30,000 employees stationed in four continents is one of the most trusted systems today in the company. Thank you for all the support which helped us achieve this distinction. We look forward to continued relationship for a long time to come."

*Six years by 2015

DGM- Corporate HR