LS Performance Management System
One of India’s Top 5 BPO companies with presence in four continents serving over 100 global clients through more than 45 contact centers. Engaged in Customer management, Data processing / Transaction processing and Collections.
Developing and administering a PMS extensive enough in reach to encompass the large workforce spread over four continents while ensuring the highest level of effectiveness. With the system utilized by thousands of employees, its robustness and soundness were crucial, as was its flexibility and customisation.
With administration of the System being part of the vendor’s duties, the experience and quality of the back office staff were vital too.
LS Software Responsibilities:
- Application development
- System Administration
- Data Updation
- Report Generation
The software package, LS PMS was customized to the specific requirements of the client; and is currently utilized to guide and monitor performance of over 30,000 executives.